Tom
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Activity overview
Latest activity by Tom-
Tom created an article,
Can I have multiple email addresses linked to my account?
Yes, you can. This will need to be set-up by our NuORDER Support Team. Please fill out the contact form below and select “Update employee access to NuORDER” in the request type dropdown box.In the...
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Tom created an article,
I am trying to place a new order, but I receive the message of "One or more line items does not meet quantity requirements set by Hanes AU"?
As per the Terms and Conditions that you acknowledged before submitting your order, all orders must exceed a minimum of $250. You will need to review your cart and ensure that if your order is spli...
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Tom created an article,
I am trying to place a new order, but it is asking me to agree to the terms of service and privacy policy?
Before you can submit an order, you will need to review the Hanes Terms of Sale and agree to them by ticking the acknowledgement box next to the Submit order button.
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Tom created an article,
I was able to download invoices in Brandsnet, can I do this in NuORDER?
Unfortunately, NuORDER doesn’t have the capability to view or download invoices. Hanes Customer Service Team will be able to send you a copy of any invoice you require. Please fill out the contact ...
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Tom created an article,
I was able to view statements and make payments in Brandsnet, can I do this in NuORDER?
Unfortunately, NuORDER doesn’t have the capability to view statements or accept payments. If you would like a copy of your statement, please fill out the contact form below and select “Payments & A...
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Tom created an article,
I can’t find my question on this page, and I still need help with placing an order?
No problem, our NuORDER Support Team can assist you with any other problems you are having. Please fill out the contact form below and select “Help with placing an order” in the request type dropd...
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Tom created an article,
I am trying to place a new order, but it is asking for a PO number?
All orders placed on NuORDER need to have a unique customer Purchase Order number associated with it. You can enter your unique PO number on the top right of the screen in Order Review. Please ensu...
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Tom created an article,
Where is my order?
Hanes Customer Service Team can assist you with all enquiries for orders you have placed on NuORDER, please fill out the contact form below (include your order number) and select “Existing order st...
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Tom created an article,
Can I delete or replace a user for my account?
Customers do not have access to make these changes, but our NuORDER Support Team can action this for you. Please fill out the contact form below and select “Update employee access for NuORDER” in ...
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Tom created an article,
I would like an order delivered to a different address, is this possible?
Unfortunately, we are only able to deliver to addresses that are registered with the Hanes Accounts Team. If you would like new delivery addresses added to your account, please fill out the contact...